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Refund and Replacement Policy

Refund and Replacement Policy

Effective Date: May 1, 2026

  1. Overview 

At 876 Farmbox and Yeppy Company Limited, we are committed to delivering fresh, high-quality fruits, vegetables, farmboxes and grocery items. Customer satisfaction and transparency are important to us. This Refund and Replacement Policy explains when refunds or replacements may be granted and how final totals are calculated. By using our platform, you agree to these terms.

2.     Order Cancellations

Many of the items we deliver are perishable or made-to-order, so once your order is placed, it is final, and no refund is available. 

  • Refund and Replacement Qualification

Refunds or replacements are issued only for items that were unavailable, for confirmed order issues, or in other pre-approved cases. This includes situations such as being charged for an item you never received, or receiving a product that is spoiled or damaged upon delivery. If you encounter any problem with your order, please let us know within 12 hours of delivery.

  • Refund and Replacement Exclusions

Refunds or replacements are not issued for taste preferences, cosmetic imperfections, or changes of mind. We issue refunds or replacements only for products confirmed to be missing, spoiled, or damaged at the time of delivery.

  • Refund and Replacement Eligibility

Refunds may be granted for the following:

  • Undelivered Items

A refund will be issued if an item was not delivered .

Replacement will be granted for the following:

  • Delivered item, but is spoiled or damaged upon delivery

A replacement will be issued if an item was delivered and, upon inspection, is spoiled or damaged.

The customer cannot receive both a refund and a replacement; they will get either one. Customers also have the option to choose a refund if the item received was spoiled or damaged upon delivery. 

  • Unavailable Items (Not in stock)

If a customer orders an item and, during processing, it is out of stock, our customer service team will contact the customer to inform them of the out-of-stock status and offer the option to substitute the item or receive a refund. 

  • If the customer selects the option to substitute the item with another item, and there is a price difference, the customer will be asked to make the additional payment. 
  • If the customer selects the refund option, then the refund request will be processed and sent back to the customer, depending on the original payment method. 
  • Refunds and Replacement Requests
  • Timeframe 
  • Refund or Replacement requests must be submitted within 12 hours of delivery.
  • Requests submitted after this window may not be accepted.
  • Required Information
  • Order # or ID
  • Reason for refund or replacement.
  • Photos of items
  • Submission 
  • Refund or Replacement requests can be submitted at:
  • Email: aftersalesupport@876farmbox.com

8.     How Refunds/Replacement Calculation 

  • If the customer requests a refund because the entire order was spoiled or damaged upon delivery, the delivery and service fee will be deducted from the original order total, and the remaining amount will be the refund. 
  • Non-Refundable and Replacement Situations

Refunds or Replacements will NOT be granted for:

  • Incorrect Delivery Information- Customer put the wrong address, inaccessible locations, or is an unresponsive customer.
  • Customer Errors

 No refunds or replacements will be granted for: Ordering the wrong items, Misreading product details and Forgetting substitution rules.

  1.  Fraudulent Claims

False or repeated claims may lead to:

  • Denied refunds
  • Account suspension
  • Legal follow-up
  •  Fraud Prevention

To protect our customers and the platform:

  • Identification may be required for disputed transactions
  • Order details may be verified
  • Accounts may undergo additional security checks